WHY THESE TERMS?
Thank you so much for supporting Journey and our mission, it's people like you that make the word a better place! We care deeply for all our Journeyers, and want to emphasize what happens when you purchase a spot on a Journey. Before we get into the nitty gritty, we want to explain why we enforce our T&C's and what it means for our business.
We micro-finance our impact projects, meaning that we use a percentage of each ticket sold to make our impact work possible. Your payment contributes to creating a safe home, encouraging continued education in underserved schools or supporting refugees living in life-threatening conditions. As soon as you put down a deposit, we pledge funds based on headcount to these partners which is why the Journey deposit is non-refundable.
We also work with vendors and in-country tour operators who are blocking off their inventory based on participant numbers. When we collect your payment in full 45 days before the trip, we are also putting down non-refundable deposits with these vendors and giving headcount for participants. The closer we get to the date of the Journey, the harder it is to remove participants spots, which is why we can only give refunds in the percentage amounts listed below.
It's our priority to be fair and transparent with you, so that when you purchase with us you know your contributions are truly going towards a good cause. We also try to honor the fact that the volume you are purchasing at is high, and will honor it for 1 full year, even though the funds are already pledged to the project you originally singed up for.
Travel with Purpose.
BOOKING TERMS & CONDITIONS
All bookings are made with Journey333 PBC, owner of all advertised itineraries found in our brochure and on our website (herein referred to as “Journey” or “the Company”). We are registered in Delaware and through our third party tour operators maintain appropriate licenses and permits to operate commercially in the areas visited. By booking a trip with us and/or by using our website, you are agreeing to these Booking Terms and Conditions, which constitute the entire agreement between you and us.
All Travelers must be 18 years of age or older to travel with Journey unless they are accompanied by an adult.
I. Insurance Requirements
All of Journey’s travelers are required to provide proof of current and adequate travel insurance before the beginning of any trip booked with us. Your travel insurance must cover up to $100,000 USD in personal injury and medical treatment and $200,000 USD in repatriation and evacuation expenses including international helicopter rescue and air ambulance services. Your travel insurance must also include coverage for personal property and trip cancellation.
You acknowledge that trip cancellation insurance may be the only means of receiving reimbursement for flights and other non-refundable expenses should you cancel your Journey trip for any reason, whether voluntarily on your part or as a result of Journey’s actions. You are responsible for understanding the specifics of your travel insurance policy, ensuring that your policy covers all optional and included activities listed in the trip itinerary, and that there are no exclusion clauses which would limit the coverage for any activity type. If you are a resident of the United States with current health insurance coverage, it is likely that your policy will be acceptable so long as it covers you while traveling outside the United States. IT IS YOUR RESPONSIBILITY TO VERIFY YOUR INSURANCE POLICY DETAILS WITH YOUR INSURANCE PROVIDER TO ENSURE THESE REQUIREMENTS ARE SATISFIED.
II. Deposit Requirement & Payment Remainders
Multi-day trips may require payment of a non-refundable deposit to confirm your spot on the trip. However, if your booking is made within 14 days or less of the trip’s departure date, the full amount of the trip is due at the time of booking. All day trips require full payment at the time of booking regardless of departure date.
Payment reminders for deposits are collected 45 days before the activity start-date. We will send notification via email notifying you that the charge will appear on the original form of payment used for deposit.
III. Trip Confirmation and Payment Details
Booking is easy with our secure online booking system. Journey accepts credit cards as acceptable methods of payment.
i) Any cancellations made on your behalf will result in the below reimbursement structure. We strongly recommend you have comprehensive travel insurance that includes cancelation coverage so that you are protected financially in case anything comes up that prevents you from joining your trip.
Cancellation 30 days before Journey: 50% Refund
Cancellation between 29 & 11 days before Journey: 25% Refund
Cancellation 10 days prior and there after: Non-Refundable
Any cancellation on your behalf will be issued as a credit for the amount paid, which is valid towards any Journey within 365 days of initial booking. If the Journey rebooking is of lesser cost, the credit remainder can be applied to other purchases, such as marketplace, or used as project donation. If the Journey rebooking cost is more, you are responsible for paying the reminder owed post credit.
ii) If you do not pay the balance of your trip within 7 days of the departure date, your booking will be canceled resulting in the loss of all money collected.
iii) If Journey is forced to significantly alter or cancel your trip (not due to any factors outside of Journey’s control, such as weather, natural disaster, or Partner actions), we will let you know as soon as possible. In these circumstances, you can choose one of the following options:
(1) Accept Journey’s offer of a comparable replacement trip, or
(2) Receive a refund of all monies paid.
iv) When accepting an offer for a replacement trip:
(1) If the cost is lower than the price of your original trip, you will receive a refund for the difference in cost.
(2) If the cost of the replacement trip is equivalent or higher than your original trip, you will owe nothing.
IV. Optional Activities
During any Journey trip, there may be opportunities to participate in activities or local events which are not included in Journey’s packaged trip. JOURNEY DISCLAIMS ALL RESPONSIBILITY AND MAKES NO REPRESENTATIONS OR WARRANTIES WITH REGARD TO THE SAFETY OR QUALITY OF THESE ACTIVITIES AND EVENTS, OR THE STANDARDS OF THE INDEPENDENT OPERATOR RUNNING IT. Activity examples may include, but are not limited to, vehicle/boat/aircraft trips, walking or guided trips, surfing, fishing, hiking, swimming, zip lining, and parasailing. Events may include, but are not limited to, local festivals, concerts, and organized events. It is understood and acknowledged by the Customer that any assistance given by Journey’s trip leader or staff to help arrange these optional activities does not constitute a waiver of this disclaimer or create representations and warranties on the part of the Company. Journey does not sponsor or endorse these activities or events, nor can Journey be held liable for any injury or illness or any consequence whatsoever resulting from your participation. If you decide to participate in these events, you do so voluntarily and are responsible for taking appropriate precautions to ensure your own safety.
V. Discounts and promotions
All discounts and reduced pricing are applied at Journey’s discretion. From time-to-time, Journey may offer reduced pricing on selected trips. The reduced pricing applies strictly to new bookings only. Bookings for which the Customer has already paid a deposit are locked into their original price and are not entitled to any reduced pricing.
VI. Passports and Visas
Valid passports are required for travel to most destinations. Please check with the appropriate consulate or embassy for the latest visa requirements. You assume complete and full responsibility for, and hereby release Journey from any duty or responsibility for, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations. It is your responsibility to ensure the veracity and adequacy of information provided to the Company.
You are allowed to bring one piece of baggage weighing up to 50 lbs. (23 kg) and one additional medium/small sized “day pack” on the trip. If you need to bring additional baggage, you are responsible for requesting approval from Journey before your trip begins. Journey is not responsible for securing or protecting your baggage or belongings at any time during any trip.
VIII. Trip & Itinerary Changes
Advertised prices are based on current rates of exchange, tariffs and taxes. Journey reserves the right to increase its trip prices without notice to cover increased costs, tariffs and taxes with reasonable notice to Customer. Additionally, Journey reserves the right with reasonable notice to Customer to implement fuel and other surcharges at any time, even subsequent to payment of deposit and/or partial booking fees, to address unexpected or unplanned fluctuations in global exchange markets. Journey reserves the right with reasonable notice to the Customer to withdraw any trip or part therein and to alter the itinerary or trip inclusions, as it deems necessary or appropriate under the circumstances. In the event that events that are either unforeseen or uncontrollable result in trip cancellation, delays, itinerary changes, or other adjustments, Journey will use reasonable commercial efforts to provide comparable alternatives. Any resulting additional costs to Journey that result from such alternatives may be passed on to you with reasonable notice. In most instances, trips will operate as originally planned, but Journey reserves the right to make reasonable alterations after the final itinerary has been issued.
IX. Promotional Photography
Journey reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a reservation with Journey, you agree to allow your images to be used in such photographs. These images will NOT be sold for editorial, trade, advertising, or for any other purpose or in any other manner and/or medium without your inspection or approval. You hereby release Journey and his/her legal representatives and assigns from all current and/or future claims and liability relating to said photographs.
I acknowledge that the photographer on this trip may own the rights to the photos and be allowed to use them for personal use and promotional uses only.
I acknowledge that because the Company or the photographer will own the rights to the photos, I agree not to sell any photos or make a commercial profit on them but to only use them for personal use. I acknowledge that any other use may expose me to legal liability.
Should you have specific photography concerns, you are responsible for raising them prior to booking or with the photographer on your trip PRIOR to the taking of any photographs on that trip.
Journey’s name and logo are registered trademarks of the Company, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Journey. Journey makes every effort to hire qualified independent photographers to take photographs during your trip. However, you acknowledge and accept that Journey disclaims all liability due to the failure of the photographer’s equipment, including cameras, related photographic equipment or computers, or his or her failure to take photographs appropriate to every customer’s unique tastes or interests.
X. Complaints, Claims, and Refunds
Refunds are not issued for any included activity or trip location that is missed or altered due to circumstances beyond Journey’s reasonable control, including but not limited to acts of God, war, strikes or labor disputes, significant weather event, government orders or any other force majeure event. Anyone looking to make a claim, submit a complaint, or request compensation for any reason must do so in writing or email within 30 days after the trip’s cancellation or completion. Any and all supporting documentation to the claim or complaint must accompany the written letter or email. Any claim or complaint received by Journey after this deadline will not be accepted or reviewed. Journey reserves the right to honor or resolve these claims at its exclusive discretion.
XI. Limits on Responsibility
Journey is not responsible for delays, changes, or cancellation costs due to incorrect, incomplete or expired traveler documents. In the event that you must cancel, delay or reschedule your trip due to expired or missing travel documentation, you are responsible for all associated costs to rectify the situation. If you are unable to join your trip, you will not be reimbursed or refunded any amounts as per the cancelation terms listed in this document.
At no point, and under no circumstances, is Journey responsible for payments or costs relating to external services such as flights, accommodations, services, car service, or any other part of travel that was booked and paid for externally to Journey. Journey is not obligated to alter any trip itinerary or suspend a trip’s commencement for any reason outside of our control that prevents you from joining a trip as planned.
Journey reserves the right to make alterations to our trips, itineraries, inclusions, and activities at any time with reasonable notice to Customer. Journey may also replace the hotels, vehicles, or included activities without notice so long as these adjustments do not materially alter the trip or jeopardize the safety of its Travelers.
XII. Travel Advisories & Warnings
While Journey continuously monitors the areas we visit, it is your responsibility to become informed about the areas where you are about travel to including any travel advisories and warnings issued by the U. S. State Department. Visit their travel website at www.travel.state.gov or contact them by phone at 1-888-407-4747. You are responsible for protecting your own well-being and personal property before, during, and after your Journey trip. This includes ensuring any and all vaccinations, inoculations, or prescribed medications are taken as directed by your local doctor and/or travel clinic for the areas visited.
XIII. Local Payments
At times throughout your trip, it is likely that you will have the opportunity to participate in activities and/or events that are not included in the trip itinerary. These opportunities allow you to customize your experience and level of adventure on the trip, but keep in mind that Journey does not endorse or sponsor these services as mentioned in the Optional Activities section above. All optional activities are paid for locally and directly to the supplier of the activity, event, or service.
XIV. Personal Responsibility
You are responsible for purchasing the style of trip that fits your desired comfort level and participating in activities that are suitable for your fitness level and capabilities. By making a booking, you acknowledge that Journey trips are adventurous by nature and may involve a significant amount of personal risk. You understand and assume each and every risk associated with any trip or activities thereto, any of which can cause injury or even death. Risks and hazards that may be present during any trip include, but are not limited to:
- Travel by automobile or other means of conveyance
- Hazards of traveling, hiking, exploring, or participating in activities that take place in remote or rugged, unpredictable terrain and where phone or radio communications are unavailable;
- Risks associated with wildlife encounters while participating in any outdoor activity;
- Risks associated with crossing roadways and entering/exiting vehicles,
- The unavailability of immediate medical attention or means of rapid evacuation in case of emergency;
- Risks of injury, dehydration, or even death resulting from my participation in any sporting or adventurous activity such as boating, surfing, fishing, swimming, diving, parasailing, hiking, yoga, zip lines, rope swings, walking tours, photography tours, vehicle tours, and scenic flights;
- Mechanical or construction failures of vehicles and equipment;
- Any physical, mental, or other conditions or disabilities that belong to you or anyone you are traveling you may be a hazard to any group members and may be exacerbated by any of the other risks contained herein;
- Acts of God, acts of terrorism, forces of nature, and unpredictable weather conditions;Areas of unsafe or unstable conditions due to political or civil disturbances, or other unforeseen circumstances.
In addition to assuming any of the risks and hazards of a trip, some of which are listed above (though a complete listing is not possible), you agree to be responsible for any and all expenses resulting from any inherent risk, whether identified or not, and as a result of your negligence.
You further certify that you are in an appropriate and good physical condition for participating in the trip of your choosing and to participate in any activities relating thereto, and have the ability to safely engage in adventure travel activities and all other activities in which you may partake while a Journey passenger. You understand that it is advisable to obtain appropriate medical evaluation and your doctor’s approval prior to initiation of certain travel and/or exercise activities. Your participation in these activities is purely voluntary. No one is forcing you to participate, and you elect to participate in spite of the risks.
Journey reserves the right to decline anyone from joining a trip with justifiable cause. Journey also reserves the right to remove you from a trip if you are creating a hazard to yourself or others, impacting the enjoyment of others, or participating in any illegal activity. Any costs resulting from being removed from a trip or being declined participation in a trip is at your expense.
XV. Seat Belt Policy
To ensure the safety of our Travelers and staff, Journey Travel recommends that everyone wear their seatbelts at all times while riding in any vehicle that is in motion. This recommendation is not only for your safety but also for the safety of everyone else in the vehicle. It is noted that some vehicles internationally may not be equipped with these restraints as accepted by local laws. Journey and our transportation suppliers remain focused on protecting your safety, but they cannot be expected to constantly check to make sure everyone is buckled prior to moving a vehicle. Therefore, it is your responsibility to wear your seatbelt properly and at all times while the vehicle is in motion.
XVI. Cultural Differences and Drug Policy
It is acknowledged and understood that traveling to international destinations will expose travelers to unique situations and experiences that may be different than those you are familiar with in your home country. These differences enhance the experience and adventure of your trip, and typically involve cultural and social aspects of the region such as food, drink, attire, and local laws. Journey staff will discuss these differences during your trip, but you also have a responsibility to perform your own research and act responsibly while traveling. Journey does not endorse drug use of any kind during our trips and strongly encourages responsible alcohol consumption. This policy is in place for your safety and those traveling with you. We want you to have fun and encourage you to take advantage of the local culture, but Journey emphasizes safety as a top priority.
XVII. Applicable Law
Delaware law governs these Terms and Conditions to the fullest extent allowable. Any disputes in connection with an Journey trip or these Terms and Conditions will be initiated in the Superior Courts of Delaware where exclusive jurisdiction and venue reside. If a court or any other appropriate authority finds any portion of this document to be invalid, the remainder will remain in full force and effect.
From time to time, the Company may need to change its Terms and Conditions because of changes in its business, or in its attempts to serve your needs better. Journey will use reasonable efforts to publish any changes to its Terms and Conditions, including publishing the current terms on our website. Please check back from time to time to review any changes to our policy.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.